Privacy Notice

1. Who we are

Heros Afrika Consult Pty Ltd, trading as Kids Brain Hub, is the data controller for personal data processed through this website and app. We decide how and why your data is used. Contact us at support@kidsbrainadventures.com.

2. Personal data we collect and why

• Parent account details (name, email address, login credentials) — to create and secure your account and give you access to the Service. Legal basis: performance of our contract with you.
• Child player profiles (a first name or nickname and a chosen avatar, entered by the parent) — to personalise learning and track streaks. Legal basis: contract performance. We ask parents not to enter full names or other identifying details for children.
• Learning activity (lessons completed, minutes spent, languages practised, tokens and rewards) — to show progress and keep the experience fresh. Legal basis: contract performance.
• Support messages — to answer your questions. Legal basis: legitimate interests in supporting our customers.
• Technical data (device identifiers, browser type, IP address, usage and error telemetry) — for security, fraud prevention, and improving the product. Legal basis: legitimate interests.
• Marketing or summary emails, where you opt in — sent only with your consent, which you may withdraw at any time.

Voice recordings made in the pronunciation practice feature stay on your device inside the browser and are not uploaded to us.

3. Who we share data with

• Service providers and subprocessors that help us run the Service — hosting, database, authentication, email delivery, analytics and support tooling.
• Paddle.com, our Merchant of Record, for the sale of memberships, subscription management, payments, tax compliance and invoicing.
• Professional advisers such as legal and accounting firms, where necessary.
• Public authorities, where we are required to do so by law.

We do not sell personal data and we do not show advertising to children.

4. International transfers

We and our providers may process data outside your country, including outside the UK/EEA and South Africa. Where that happens we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

5. How long we keep data

We keep account and learning data for as long as your account is active, and for up to 12 months after you close it, so you can come back. Records we must keep for legal, tax or accounting reasons are retained for the period required by law. After that, data is deleted or anonymised.

6. Your rights

Depending on where you live, you may have the right to access your data, correct it, have it erased, restrict or object to processing, receive a portable copy, and withdraw consent at any time. You may also complain to your data protection authority — in South Africa, the Information Regulator. Email us and we will respond within one month.

7. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, hashed credentials, access controls and row-level database security. No system is perfectly secure, but we work continuously to keep families safe.

8. Cookies and local storage

We use essential cookies and browser storage to keep you signed in, remember the selected player profile, language and progress, and to secure checkout. We do not use advertising cookies. You can clear or block cookies in your browser settings, though parts of the Service may then stop working.